MUNIS REVERSING THE PROCESS - UNDO
After a billing process is completed, you may discover a mistake (wrong invoice date or interfaced the wrong date range of tickets, etc.). One invoice or a batch of invoices can be reversed or undone using the Undo Button.
NOTE: THE UNDO WILL ONLY REVERSE THE SMSTurbo BILLING PROCESS. IF TICKET DATA WAS IMPORTED TO MUNIS, NO DATA WILL BE REVERSED OR CHANGED IN MUNIS. WE SUGGEST YOU DELETE INDIVIDUAL TRANSACTIONS IN MUNIS BEFORE PROCEEDING WITH THE UNDO PROCESS IN SMSTurbo.
From the main screen of SMSTurbo
Customer Tickets is the only option under the Billing Process supported by Munis.
Make sure you UNDO the right transactions and you use the correct invoice numbers.
A screen will display to Confirm UNDO?
Click YES to continue
A screen will display, UNDO was completed. This dialog also states the Invoice Number will be reset.