SAGE300 REVERSING THE BILLING PROCESS - UNDO
After a billing process is completed, you may discover a mistake (wrong invoice date or interfaced the wrong date range of tickets, etc.). One invoice or a batch of invoices can be reversed or undone using the Undo Button.
NOTE: THE UNDO WILL ONLY REVERSE THE SMSTurbo BILLING PROCESS. IF TICKET DATA WAS IMPORTED TO SAGE300 NO DATA WILL BE REVERSED OR CHANGED IN SAGE300. WE SUGGEST YOU DELETE INDIVIDUAL TRANSACTIONS IN SAGE300 BEFORE PROCEEDING WITH THE UNDO PROCESS IN SMSTurbo.
From the main screen of SMSTurbo
Make sure you UNDO the right transactions and use the correct invoice numbers.
Click the UNDO Customer Invoiced Tickets (green check mark box)
A screen will display to Confirm UNDO?
Confirm and then Click YES to continue
A screen will display, UNDO was completed. This dialog also states the Invoice Number will be reset.