SAGE100 REVERSING THE BILLING PROCESS - UNDO
After a billing process is completed, you may discover a mistake (wrong invoice date or interfaced the wrong date range of tickets, etc.). One invoice or a batch of invoices can be reversed or undone using the Undo Button.
NOTE: THE UNDO WILL ONLY REVERSE THE SMSTurbo BILLING PROCESS. NO DATA WILL BE REVERSED OR CHANGED IN SAGE100. WE SUGGEST YOU DELETE INDIVIDUAL TRANSACTIONS IN SAGE100 BEFORE PROCEEDING WITH THE UNDO PROCESS IN SMSTurbo.
Make sure you UNDO the right transactions and use the correct invoice number(s).
A screen will display to Confirm UNDO?
Click YES to continue
A screen will display that UNDO was completed. This screen reminds you that the Invoice Number has been reset.
Now the ticket(s) can be changed in the Pricing option or voided and recreated.