If the SMSTurbo installation requires weights to be read from a scale, you will also need to launch the SMSTurbo ScaleCOM application. The ScaleCOM application allows for weights to be interpreted for a Scale device and displayed in the ScaleCOM window. Weights can then be viewed in the SMSTurbo ticketing application.
There is a white scale icon located on the desktop that is also installed with the SMSTurbo client. Double click the icon to begin SMSTurbo ScaleCOM. See the ScaleCOM help documents or the Read Scale Weight instructions for more details on how weights can be sent to the SMSTurbo tickets. Navigate to ScaleCOM Weight Application Setup for
advanced setup instructions on how to setup ScaleCOM.